Returns and Refund Policy
Our Promise
Star1 Online Shop Kenya promises to deliver the best services, advice and support to our customers
which they actually deserve, hence proving ourselves to be the trusted partner for technology. We
deliver all our products at highly competitive prices. In cases when you are not completely satisfied with
your purchased product, we help you with an exchange, return and refund.
Returns Policy
Star1 Online Shop Kenya accept return and refund of the products. There are certain conditions
that must be fulfilled while making a product return:
The product must be unwashed, unused and in its perfect condition
The purchased product should include its original tags, accessories, user manual,
warranty card and freebies
The delivered product should be returned in its undamaged and original packaging box.
If we find that the returned product is not in a satisfactory condition, we reserve the right to send it
back to you.
Reasons of Return
1. The purchased product is slightly damaged, broken or malfunctioning
2. Incorrect or incomplete product has been delivered
3. The purchased product needs to be exchanged with another brand
Refund Policy
Star1 Online Shop Kenya holds certain rules for a refund which are as follows:
Up till 7 days, the refunded amount will be given back as per the purchased price
After 7 days, the refund amount will be conditional to the market forces i.e.
If the market price decreases, the refunded amount will also decrease
If the market price increases, the repaid amount will remain the same (i.e., at the time of purchase).
